77r77 Privacy Policy
Your personal information is of the highest importance to us. Learn in detail here how 77r77 collects, stores, and keeps your data secure.
Introduction and Scope
77r77 operates a safe and reliable online gaming platform for players in Bangladesh. We give the highest priority to the privacy of our users. This privacy policy describes what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information.
This policy applies to all of the following individuals:
- Those who have registered with 77r77 or are in the process of registering.
- Those who visit our website, even without opening an account.
- Those who contact us directly via live chat or email.
- Those who participate in any of our promotional offers or bonuses.
What Data We Collect
Personal Identity Information
At the time of account registration, we collect the following information:
- Full name and username
- Email address
- Date of birth (for age verification)
- Residential address
- National ID card or passport details (for identity verification)
Financial Information
To manage financial transactions, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
- Documents required for KYC (Know Your Customer) verification
Gaming Activity Data
To improve your experience on the platform, we store:
- Play history and duration
- Betting patterns and preferences
- Win and loss records
- Bonus and promotion usage details
- Game preferences and usage statistics
Technical Information
To maintain security and service quality, we automatically collect:
- IP address and device type
- Browser and operating system information
- Site access time and session duration
- Referral source and navigation data
- Data collected through cookies and similar tracking technologies
Use of Data
We use the collected information for the purposes described below. A legitimate basis exists for each purpose — whether performance of a contract, legal obligation, legitimate interest, or your consent.
Account Management
Your information is used for registration verification, login security, password recovery, and account protection.
Processing Financial Transactions
Financial information is required to complete deposits and withdrawals via bKash, Nagad, Rocket, or Upay, and to verify the ৳200 minimum deposit limit.
Identity Verification (KYC)
Customer identity is verified in accordance with international standards to prevent money laundering and fraud.
Customer Support
Your account and transaction information is used to resolve your issues and answer your questions via 24/7 live chat.
Responsible Gaming
Data is analyzed to monitor your gaming behavior, identify potentially harmful patterns, and provide support when needed.
Service Improvement
Analytical data is used to improve platform performance, develop new features, and make the user experience smoother.
Data Disclosure and Sharing
When Data May Be Shared with Third Parties
- Payment Processors: Payment providers such as bKash, Nagad, Rocket, and Upay receive only the information necessary to complete a transaction.
- Identity Verification Services: Relevant documents may be shared with trusted third-party identity verification agencies as part of the KYC process.
- Game Providers: Game software providers such as Pragmatic Play, Evolution Gaming, or Spribe may be provided with the minimum information necessary for game operation.
- Legal Requirements: Information may be disclosed where necessary to comply with valid orders from courts or government authorities.
- Fraud Prevention: Information may be shared with regulatory bodies to assist in investigations into cybercrime or financial fraud.
What We Never Do
- Sell or rent your information to third-party marketers.
- Share personally identifiable information with advertisers without your consent.
- Exchange your data with any other website or platform.
Cookies and Tracking Technologies
Cookies may be stored in your browser when you visit the 77r77 website. Cookies are small data files stored on your device that help make our services more effective.
Essential Cookies
These cookies are essential for the basic functionality of the website. This includes maintaining login sessions, verifying security tokens, and remembering your preferences. Disabling these cookies will prevent the site from working properly.
Analytical Cookies
These cookies are used to understand how users interact with the site. They help us learn which parts of the site are visited most and where there is room for improvement.
Functional Cookies
These cookies are used to remember your language preferences, site settings, and personalized experience, so you do not have to provide the same information on every visit.
Managing Cookies
You can control or reject cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may prevent some services on the site from working properly.
Data Security Measures
77r77 uses industry-leading security technology to protect your information. Our security measures are described below:
SSL Encryption
Our entire website is secured with 256-bit SSL encryption technology. All data transferred between your browser and our servers is transmitted in encrypted form.
Firewall Protection
Advanced firewalls and intrusion detection systems protect our servers from unauthorized access and cyberattacks.
Two-Factor Authentication
Two-Factor Authentication is available to enhance the security of your account.
Regular Audits
Regular security audits and assessments are conducted to ensure the effectiveness of our security measures.
Data Retention Period
We retain your information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required by law.
- Active Account Data: Complete information is retained for as long as the account remains active.
- After Account Closure: Financial and transaction records are generally retained for up to five (5) years, in compliance with international anti-money laundering guidelines.
- KYC Documents: Identity verification documents are retained for the legally required period.
- Communication Records: Customer service communication logs may be retained for up to two (2) years.
- Analytical Data: Anonymous and aggregated analytical data may be retained beyond the specified period, as it is not linked to any specific individual.
Your Rights
As a user of the 77r77 platform, you have certain important rights regarding your personal information. We respect these rights and are committed to responding to your requests within a reasonable time.
Right to Access
You have the right to know what information we hold about you. You can request a copy of your data by emailing [email protected].
Right to Rectification
If any of your stored information is incorrect, you may request that it be corrected. This correction can be made through your account settings or via customer support.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for a specified period due to legal obligations.
Right to Object to Processing
You may object to marketing communications or certain types of data processing. You have the option to unsubscribe from marketing emails at any time.
Minor Protection
Protection of minors is an essential part of our privacy policy. We verify age at the time of registration, and no person under the age of 21 is permitted to open an account.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete any collected information beyond legal obligations. If parents or guardians believe their minor child has registered on our site, please contact us immediately.
Visit our Responsible Gaming page to learn more about responsible gaming.
Policy Changes
77r77 reserves the right to update this privacy policy from time to time. We may revise the policy as we improve our services and technology, or as required by changes in the law.
For significant changes to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A site-wide notice will be displayed on the website.
- The "Last Updated" date at the top of this page will be changed.
Continued use of the platform after the updated policy is published will be considered your agreement to the new policy. If you object to a policy change, you may close your account and contact our support team regarding this.
Contact & Complaints
Privacy Contact
If you have any questions, concerns, or requests to exercise your data rights regarding this privacy policy, please contact us through any of the following:
After a complaint is submitted, we will investigate within a reasonable time and inform you of the outcome. Our goal is to treat every privacy-related concern seriously and provide the best possible resolution.
Related Policies
Visit these pages to learn about our other important policies and terms: